Most mild to moderate concerns such as crowding, spacing, minor bite issues, and relapse are suitable. We’ll confirm suitability with a 3D scan or at-home impressions and a clinical review by an Australian-registered dentist.

Yes. Any active decay or gum disease should be managed by your dentist first. A quick dental exam/clean prior to starting is recommended for best results.

We currently focus on adult treatment (18+). If you’re under 18, reach out and we’ll advise next steps or refer to a local clinic.

Start with a 3D in-clinic scan or our Impression Kit. You’ll receive a digital smile preview and treatment estimate prior to committing to full treatment.

If we determine you’re not suitable, we’ll advise alternative options. Any Impression Kit fee can be refunded as per policy (less shipping, if applicable).

Some complex movements may require in-person orthodontic care. We’ll outline limits during planning and can refer you to a partner clinic if needed.

Wear your aligners 20–22 hours/day, removing them for eating and brushing. You’ll switch to the next set every 1–2 weeks as directed in your plan.

Typical cases take 4–9 months. Complexity, compliance, and refinements can affect total time. Your preview shows an estimated timeline upfront.

You may feel pressure or mild tenderness when changing to a new set. This usually settles within 24–48 hours and is a sign of movement.

Rinse with lukewarm water and brush gently with a soft brush. Avoid hot water. Use approved cleaning foam or tablets if desired.

Contact us via DentalMonitoring or support. We’ll review your progress and advise whether to move forward, go back a set, or order a replacement.

Many patients safely whiten during treatment. We’ll advise compatible products/timing so your aligners remain clear and comfortable.

All aligners for your plan, remote check-ins via DentalMonitoring, support from our clinical team, and post-treatment retainers (as specified on your product page).

Yes - upfront or flexible options. See your product buy box for the latest pricing and finance partners available at checkout.

Many funds contribute under orthodontics. We’ll provide an itemised invoice so you can submit a claim to your insurer.

When you proceed to aligners, your kit fee is credited toward treatment. If unsuitable, we’ll outline your refund options based on policy.

Minor adjustments can occur after comprehensive clinical assessment. If your case changes significantly, we’ll discuss options before proceeding.

Yes. Single Arch is priced lower than Double Arch. Choose your arch in the buy box to see accurate pricing.

A 3D in-clinic scan captures your teeth digitally in minutes. The at-home Impression Kit uses trays and putty you return to us. Both produce accurate records for planning.

You’ll use the ScanBox® and your phone to send regular check-ins. Our team reviews progress remotely and lets you know when to change to the next set or adjust.

Most patients complete treatment remotely. If attachments or IPR are required, or a dentist needs to see you, we’ll arrange a visit to a partner clinic.

Typically every 7–14 days depending on your plan. The app will prompt you when it’s time to scan and alerts our team if anything needs attention.

Just your smartphone and the ScanBox® (included where specified). Good lighting helps produce clear photos for accurate monitoring.

Yes - if we need extra detail or you prefer, we can arrange a 3D scan at a partner clinic and update your records accordingly.

Small, tooth-coloured bumps bonded to teeth to help aligners grip and move predictably. They’re removed after treatment and are barely noticeable.

Interproximal reduction (IPR) gently polishes between teeth to create tiny amounts of space for alignment. It’s quick and minimally invasive when indicated.

Not always. Your dentist will only recommend them if they improve predictability or aesthetics for your case.

Any in-clinic procedures like attachments or IPR are done at a partner clinic. We’ll help schedule you if required.

If needed, they’re included where stated; otherwise we’ll explain any fees before booking. There are no surprise add-ons.

We’ll respect your preference and advise how it may affect outcomes or duration. Your plan can be adjusted accordingly.

Yes. Retainers maintain your new alignment. You’ll wear them nightly (or as advised). Options include removable and, where available, fixed retainers at a clinic.

Removable retainers are included as specified on the product page. Replacements can be purchased later if needed.

With good care, retainers last many months. Over time, natural wear occurs - most patients replace them periodically to keep results stable.

Contact us for an assessment. Minor relapse can often be corrected with refinements. Wearing retainers nightly helps prevent this.

Rinse with lukewarm water, brush gently, and use approved cleaning products. Avoid hot water and harsh chemicals.

Yes. Order replacement retainers through us or a partner clinic. We’ll guide you on fit and delivery.

We stand behind your outcome with a treatment guarantee. If your teeth don’t track to plan, we’ll reassess and outline refinement options to get you back on course.

Refinements are available when clinically indicated. Inclusions and limits are detailed on your product page and terms; we’ll advise case-by-case.

Message us through DentalMonitoring or email our team anytime. For in-clinic needs, we’ll coordinate with a partner clinic.

Policies vary by stage (Impression Kit vs. treatment). We’ll always be transparent - see the full terms on our site or contact us for guidance.

Yes - kits, aligners, and accessories are shipped Australia-wide. Delivery times depend on your location; you’ll receive tracking details.

Use our partner locations page to request a booking for scans, attachments, IPR, and retainers at clinics near you.