Your questions, answered.

You get your records, approve your 3D plan, and an Australian-registered dentist reviews your case before anything is made. Then you wear your aligners at home and check in through the DentalMonitoring app.

Yes. Start with an impression kit for $79, or a 3D scan at a partner clinic, typically $150 paid to the clinic. You'll get a 3D preview of how your teeth are expected to move, and you can ask for changes until you're happy. Nothing's made until you approve it.

If you go ahead, what you paid for your kit comes off your aligner price, including a second kit if your impressions need redoing.

Usually about 3 weeks after a 3D scan, or 3 to 4 weeks if you start with an impression kit. The kit takes a little longer because your impressions travel back to us to be scanned.

Yes. Everyone needs a check-up and clean in the 6 months before starting treatment. Aligners move teeth through healthy gum and bone, so any decay or gum problems need to be sorted by your dentist first.

Many of our partner clinics offer a scan and clean package, so you can do both in one visit.

Take our 60 second quiz for a quick answer. You can also email a few photos of your smile and bite to help@jawology.com and our team will let you know if aligners look like a good fit.

Most mild to moderate cases are suitable, including crowding, gaps, minor bite issues and teeth that have moved since braces. Complex bites need in-person orthodontic care.

An Australian-registered dentist reviews every case before treatment goes ahead.

You'll get a full refund, minus a $250 clinical review fee. This covers your personalised treatment planning and the dentist's assessment. Most people who reach this stage are suitable.

We treat teens aged 15 and over. A parent or guardian needs to give consent for anyone under 18.

In many cases, yes. Teeth with crowns and veneers can usually be moved. Implants don't move because they're fused to the bone, and bridges depend on how they're anchored. Send us a few photos and we'll let you know before you buy a kit or book a scan.

It depends on your case. Sometimes it can stay in place during treatment, and sometimes a dentist needs to remove it first. Let us know when you reach out and we'll advise, including whether a partner clinic can remove it.

It can. If they're causing crowding or are booked for removal, tell us during your assessment. We'll plan around them, or suggest having them removed first so your results are accurate and stable.

Yes, in most cases. Let us know about your grinding so we can factor it into your plan.

You can start with our at-home impression kit, with no clinic visit needed. If your plan needs attachments or IPR, we'll help you find a local dentist willing to do them. Some mild cases don't need either.

If it's less than 12 months old, yes. Anything older needs a new scan, because teeth shift over time. If anything has changed since your scan, like a retainer being removed, let us know.

The price is the same whether you start at home or in clinic. You can pay over time with Afterpay or Humm.

Some things are paid directly to the clinic, depending on how you start and what your plan needs.

Clinic prices vary, so check our Locations page for exact pricing. A mild case may need a couple of attachments and a couple of IPR contacts, and some cases need none.

Pay upfront, or over time with Afterpay or Humm at checkout. Humm offers 6 or 12-month plans, paid fortnightly. If you don't see these options at checkout, get in touch and we'll help you set it up.

Yes. The $79 you paid comes off your aligner price, including a second kit if your impressions need redoing. If you decide not to go ahead, we'll explain your options under our refund policy.

Wear your aligners 20 to 22 hours a day, taking them out to eat and brush. You'll move to your next set every 1 to 2 weeks, as your plan and check-ins direct.

Most cases take 4 to 8 months. How complex your case is, how consistently you wear your aligners and any refinements all affect your timeline. Your 3D plan shows an estimate up front.

Take them out to eat and to drink anything other than plain water. Brush or rinse before putting them back in, and always take them out for hot drinks, which can warp them.

You may feel some pressure or mild tenderness when you change to a new set. It usually settles within 24 to 48 hours and means your teeth are moving.

Some people notice a slight lisp for the first few days. It usually fades quickly as your tongue gets used to them.

Rinse them with lukewarm water and brush gently with a soft brush. Avoid hot water. You can also use aligner cleaning foam or tablets.

Let us know through DentalMonitoring or by email, and keep wearing your most recent well-fitting aligner in the meantime.

If it broke from normal use, send us a photo and we'll replace it free of charge. If it was lost or broken through misuse, replacements are $60 per aligner including shipping, and we'll confirm the total before anything is made.

Yes. A whitening kit is included with your treatment, and we'll let you know which products and timing work with your aligners.

A 3D scan at a partner clinic captures your teeth digitally in minutes, with no putty. The impression kit uses trays and putty you post back to us, so there's no clinic visit. Both work well, though some people need to redo their impressions. Following the instructions closely gives you the best chance of getting it right first time.

Don't send it back as it is. Contact our team and we'll let you know whether to redo that impression and send you what you need. Work quickly once the putty is mixed, and seat the tray firmly and evenly.

Yes, as long as they're recent and detailed enough for planning. Your dentist can send them to us, or you can forward them yourself. We accept 3D scans as STL or PLY files.

Yes. If we need more detail, or you'd simply prefer a scan, we'll arrange one at a partner clinic and update your records.

You scan your teeth at home with the ScanBox® Pro and your phone, usually every 7 to 14 days. The DentalMonitoring app reminds you when it's time, and our team reviews your progress and lets you know when to move to your next set.

Some people complete treatment fully remotely, but we recommend attachments and IPR for the best result. You can book scans, attachments and IPR through our Locations page.

Small tooth-coloured bumps bonded to some teeth so your aligners can grip and move them predictably. They're barely noticeable and are removed at the end of treatment.

Interproximal reduction (IPR) gently polishes between teeth to create tiny amounts of space. It's quick, minimally invasive and only done when your plan needs it.

Not always, but they can make a big difference to your final result. We'll recommend them if your plan needs them.

Yes. You choose before your plan is made, and your plan is built around your choice. Plans without attachments can take longer, and some movements need one or both.

At a partner clinic, or a local clinic willing to do them, paid directly to the clinic. As a guide, attachments are about $50 each and IPR about $50 per contact. See our Locations page for each clinic's pricing.

If you had attachments, the clinic that placed them removes them, paid to the clinic, and checks your retainer fit at the same visit. No attachments? We recommend a check-up and clean, and you can ask your dentist to check your retainer fit.

Yes. Retainers keep your teeth in their new position. You'll wear them nightly, or as advised. A fixed retainer can also be placed at a partner clinic, paid to the clinic.

Yes, one set of removable retainers comes with every aligner treatment. Occasionally teeth settle slightly by the end and they don't fit well. If that happens, a new scan or impressions are used to make fresh ones.

Yes. Anyone can order retainers from us.

In-clinic prices don't include your 3D scan, which is paid to the clinic.

Usually 2 to 3 weeks, although it can vary. It's quickest when we already have a recent 3D scan. The impression kit route takes longer, and impressions sometimes need redoing.

Yes, if you have a 3D scan from the last 6 months. Send us the STL or PLY files when you order.

We recommend about every 6 months. They last many months with good care, but natural wear happens over time.

Get in touch for an assessment. Small changes can often be corrected with a short additional treatment. Wearing your retainers every night helps prevent it.

Rinse with lukewarm water and brush gently. You can use retainer cleaning products, but avoid hot water and harsh chemicals.

Yes. Our retainer material (Zendura FLX) is BPA-free, phthalate-free and made from medical-grade polyurethane. For anything pregnancy-specific, we'd recommend checking with your GP or obstetrician.

Your progress is monitored remotely throughout treatment. If your teeth don't track to plan, we reassess your case and arrange refinement aligners to get you back on course, at no extra cost.

If an aligner breaks or anything in your treatment pack is faulty, we'll replace it free of charge, in line with Australian Consumer Law.

Yes, one round of refinements is included if you need it. Refinements are always optional, and we'll let you know if they'd help your result.

A second round is uncommon. If you'd like one, the price depends on how many aligner steps you need.

We'll confirm the number of steps and the price once your refinement scan has been reviewed.

Yes, with free shipping on orders over $50. Delivery times depend on where you are, and you'll get tracking details.

Yes. International delivery usually takes 3 to 8 days, with tracking.

Message us in the DentalMonitoring app or email help@jawology.com. If you need a clinic visit, we'll help arrange it with a partner clinic.

Request a booking for scans, attachments, IPR and retainers through our Locations page. If there's no clinic near you, get in touch and we'll help find one.

We're available by email at help@jawology.com, and in the DentalMonitoring app if you're a current patient. This lets us pull up your case and give you an accurate answer quickly. We're working on phone support and appreciate your patience as a small business.

How long yours lasts depends on how heavily you grind and how you clean and store it.

All three materials are the same price. In-clinic prices don't include the 3D scan, typically $150 paid to the clinic, unless you already have your own scan.

You fill in a short intake form, then send your impressions or have your scan. An AHPRA-registered dentist reviews every order before your guard is made. It usually takes around a week from when we receive your impressions or scan, plus shipping.

We'll explain why and refund your order in full, minus a $35 assessment fee. For example, the dentist may decide you need an in-person assessment first.

If it breaks from normal use within 6 months, our remake warranty covers a new one. Stop wearing it and email help@jawology.com.

The warranty doesn't cover normal wear, loss, heat damage (like hot water, a hot car or a dishwasher) or damage from pets or chewing. Anything outside the warranty is 30% off.

Rinse it with cool water after each use and brush gently with a soft toothbrush, without toothpaste. Keep it in its case, away from hot water and direct sunlight.

No. Night guards are thinner and made for comfortable wear while you sleep. Sports mouthguards are built for impact and are too bulky to sleep in.

In many cases, yes. If you have implants or recent major dental work, check with your dentist or contact us before ordering.