Privacy policy

Last updated: 25 September 2025

Jawology Pty Ltd (“Jawology”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal and health information when you visit our website (www.jawology.com), use our services, or participate in clear aligner treatment programs. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updated versions will be posted on this page with the revised “Last updated” date.

2. Information We Collect

The types of personal information we collect depend on how you use our services.

Information you provide directly:

Contact details (name, date of birth, gender, address, phone number, email)
Health information (medical history, dental records, case notes, treatment goals, intraoral scans, impressions, photos, x-rays, progress updates)
Order details (billing/shipping addresses, payment confirmations)
Account details (username, password, security questions)
Communications with our team (emails, chats, messages)

Information collected automatically:

Usage data such as IP address, browser type, device details, pages visited, and referral URLs
Cookies and similar technologies to operate our site, analyse performance, and personalise your experience

Information from third parties:

Service providers like Shopify, payment processors, shipping carriers, and analytics partners
Advertising and marketing partners
Partner dental clinics or practitioners involved in your care

3. How We Use Your Information

We use your personal and health information to:

Deliver, monitor, and manage your clear aligner treatment
Process payments, ship products, and manage orders
Facilitate clinical reviews by Australian-registered dentists
Provide support and respond to inquiries
Send service updates, reminders, and marketing (you can opt out at any time)
Detect and prevent fraud or misuse
Improve our services and patient experience
Refer you to partner clinics when required
Comply with legal and regulatory obligations including AHPRA and Australian Privacy Principles

4. Patient Record-Keeping and Retention

Health records are stored in secure, encrypted systems accessible only to authorised Jawology staff, partner dentists, and clinical reviewers under confidentiality agreements. Records are retained for at least seven (7) years after your last contact with Jawology, or until a minor turns 25 years old, in accordance with Australian law. After this period, records are securely deleted or de-identified.

5. DentalMonitoring and ScanBox

As part of your treatment, you may use the DentalMonitoring app and ScanBox to capture and upload progress scans remotely.

The ScanBox helps record images of your teeth, which are uploaded securely to DentalMonitoring — a third-party clinical platform used by dental professionals worldwide.

These scans are used to assess treatment progress, track aligner fit, and identify any clinical issues that may require refinements.

DentalMonitoring stores your data on secure servers (which may be outside Australia). Your information may also be used in anonymised or aggregated form by DentalMonitoring to help improve the quality of its AI algorithms and services for other patients globally.

Jawology and your reviewing dentist access your data only for the purpose of your treatment.

You may request access or deletion of your DentalMonitoring data through Jawology or directly with DentalMonitoring, subject to health record retention requirements.

6. How We Share Your Information

We may disclose personal or health information:

To registered dentists and authorised clinical reviewers working with Jawology
To service providers such as Shopify, payment processors, shipping and IT partners
To partner dental clinics if your case requires in-person care
To third-party vendors including DentalMonitoring involved in your treatment
To regulators or authorities where required by law
In the event of a business transfer such as a merger or acquisition

We do not sell or trade your personal or health information.

7. Cookies and Tracking

We use cookies and similar tracking tools to operate our website, improve performance, and show relevant offers. You can manage or disable cookies in your browser settings, though some features may not work properly. For Shopify cookies, see Shopify’s Cookie Policy.

8. Security

We use encryption, secure authentication, and role-based access controls to protect your data. Only authorised personnel may access your records. While we maintain strong security measures, no system is completely risk-free. If you suspect your account has been compromised, contact us immediately at help@jawology.com.

9. International Data Transfers

Some service providers, including DentalMonitoring and payment processors, may store or process data outside Australia. We ensure your information is protected by contractual and technical safeguards consistent with Australian Privacy Principles.

10. Your Rights and Choices

You have the right to:

Access and correct your personal or health information
Request deletion of data (subject to legal retention obligations)
Withdraw consent to marketing communications
Request a copy of your data
Restrict or object to certain processing activities

To exercise these rights, contact help@jawology.com. We may need to verify your identity before completing your request.

11. Children’s Privacy

Jawology services are not directed at children. If a minor receives treatment, health information is collected only with parental or guardian consent.

12. Complaints

If you have concerns about how your information is handled, please contact us at help@jawology.com. We aim to resolve all issues promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.