Returns & Refunds

Aligners

Unfortunately, we are unable to accept returns for the Aligners due to their custom-fit nature. Each treatment is tailored to the individual, making it ineligible for return or refund.

In the event that you are deemed unsuitable for treatment, we will initiate a refund immediately. 

Night Tape

You may return the Night Tape within 30 days of receiving it, provided it remains unopened and in its original condition.

Refunds

Upon receiving your returned Night Tape or in the event of your scans being deemed unsuitable for treatment, we will initiate a refund process. You can expect to see the refund credited to your original method of payment within 5-10 business days.

Shipping

For returns of Night Tape, you will be responsible for covering the shipping costs. We recommend using a trackable service as lost return items cannot be reimbursed.

Contact Us

If you have any questions or concerns regarding the return process, feel free to reach out to us at help@jawology.com. We're here to assist you every step of the way.

CONTACT INFORMATION